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A2K Client Information Portal Instructions

Remote Access Fee Based Support

Getting technical support over the phone can be frustrating and time consuming, especially for those that might view themselves as "technically challenged". We have the ability to safely and securely access your computer remotely, identify the issues and offer a solution.

If you are interested in Remote Access Fee Based Support, please Contact Us

Remote Access Fees

  • * *First 30 minutes: $75.00
  • * $50.00/ 15 minutes beyond

*It has been our experience that most issues can be taken care of within a 30 minute time frame.

Although we maintain best efforts to address your support issues as quickly as possible, immediate support may not always be available. Please note that due to the nature of remote support, clients must provide and authorize payment by Visa, MasterCard, American Express or ACH Direct Debit prior to support services.